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Open Monday-Friday 8.30am-3.30pm & Saturdays 9am-3pm

 

Returns & Exchanges

We are sure that you will love your purchase from The Essential Deli however if you do change your mind we will exchange it for a gift card of equal value. It must be returned back to our store in original condition with all packaging and labels intact, along with proof of purchase (receipt) within 14 days of purchase.

Please note that we do not offer refunds if you have changed your mind.

We can not exchange the following:

  • soap, grooming, beauty and personal care products
  • sale items
  • items not in original condition or packaging
  • items returned to store 14 days after original purchase


If there is a fault with your item then please contact us as soon as you discover the fault so that we may assess the situation.
Either by

  • email at essentialdeli@gmail.com
  • phoning the store on  09 630 6793
  • visiting the store where you purchased the item

Once we have assessed the situation we will repair, replace or refund the item, at our discretion as per the Consumer Guarantees Act. Please do not return an item to us unless you have discussed with us first by either email or phone.

Should your order arrive faulty or damaged, please contact us via e-mail essentialdeli@gmail.com or phone to 09 630 6793 within three days of receiving your item, including a photo if the fault is visible.


Privacy

Your privacy is important to us, so we guarantee that your personal information will not be shared with any third parties If you send us an e-mail we will store your e-mail address and the contents of the e-mail. This information will only be used for the purpose for which you have provided it. When we offer contests and promotions, customers who choose to enter are asked to provide personal information. This information may then her used to notify the winners, or to fulfil promotional obligations.

Payment Options

Credit Card
We accept Visa and Mastercard. All prices are in New Zealand dollars (NZD) and your credit card will be billed in New Zealand dollars via DPS Payment Express gateway.

If overseas, your credit card provider will convert the amount into your local currency at the current exchange rate plus add any applicable fees or charges.

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